The Galt Police Department’s Communications Unit is responsible for local 911 and non-emergency telephone calls received by the department. When emergency calls are received, the public safety dispatchers assigned to the Communication’s Unit dispatch police officers, firefighters, emergency medical personnel, or other city services to the location they are needed. In addition to this, the dispatchers obtain further information from the callers, provide life-saving instructions, and help callers maintain calm during a highly stressful incident.

There are 8 Public Safety Dispatchers and 1 Public Safety Dispatch Supervisor staffing the Galt Police Department Communications Unit. The unit falls under the direction of the Support Services Division.

The center answers all telephone and radio communications for the police department and dispatches city on-call personnel for public works and code enforcement after normal business hours.

The center also uses the latest technology to serve the community, including:

• Two-way multiple-channel radios allow for communication with other agencies.
• Mobile Digital Computers (MDCs) to send calls and communicate with emergency personnel in the field.
• An enhanced Computer Aided Dispatch (CAD) System allows us to send the correct type and amount of resources to a location. The CAD system also allows us to review call history, complete database records searches for stolen property, wanted people, and more.
• Hearing and speech-impaired software and hardware, as well as a robust caller identification system.
• Text-to-911 software for communicating with people via text messages.
• Language interpreter service for over 140 languages and dialects.

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